Store Policy

Customer Care

Oak & Glow offers a variety of beauty treatments and focuses in facial treatments.

Products are available to order via email, at your appointment and online in the store.

The products available in the store are prescriptive products which is the reason for needing to become a site member to purchase from the store. Once you have placed your order you may receive a telephone call or email from Catherine to ensure there are no contraindications for you using the product/s.

Privacy & Safety

We use third-party banking to verify payment, and the data collected from the membership area is to ensure we can contact you about your order.

Your privacy is of the highest importance, a full Privacy Policy can be found at the checkout.

Payment Methods

Credit / Debit Cards

Terms & Conditions

Appointments

Your appointment is reserved especially for you. To allow us to offer the appointment to another client, we kindly ask that you give at least 48 hours’ notice if you need to cancel or reschedule.

Cancellations & Rescheduling

Cancellations or rescheduling requests made 48 hours or more before your appointment can be made without charge.
Cancellations or rescheduling requests made within 48 hours of your appointment, or missed appointments, will be charged at 100% of the treatment price.
To cancel or reschedule, please contact Oak + Glow by email at hello@oakandglow.co.uk or by telephone on 07725 844384.

Late Arrivals

Please arrive promptly for your appointment. If you are running late, please let us know as soon as possible.

Where a late arrival affects the time available for your treatment, Oak + Glow reserves the right to reduce the treatment time accordingly, while the full treatment price will remain payable. This is to ensure that the appointments following yours are not affected.

Payment

Payment is due on the day of your appointment.

We accept:

Cash
Instant payment
Bank transfer

Shop & Product Purchases

All Oak + Glow product purchases are final sale.

Please check your products carefully at the time of purchase to ensure that you have received the correct items and that they are in good condition.

Returns

We do not accept returns or exchanges for products unless the product is faulty.

If you believe a product is faulty, please contact Oak + Glow as soon as possible and within 7 days of purchase. The faulty product must be returned to Oak + Glow for assessment.

Under 16s

Anyone under the age of 16 must be accompanied by a parent or legal guardian when attending Oak + Glow.

Contact

If you have any questions regarding these Terms & Conditions, please contact:

Oak + Glow
hello@oakandglow.co.uk
07725 844384