A few helpful answers before your visit.

If this is your first visit, I we always begin with a consultation or a new-client treatment. We'll take a little time to talk about your skin, your lifestyle and what you'd like to achieve, so I can tailor your treatment to you.If you're not sure what to book, simply get in touch and I'll guide you.

You don't need to know. That's my job.We'll talk through your skin and what you'd like from your treatment before deciding what will be most beneficial. Every facial is tailored to you on the day.

Your first visit is about getting to know you, your skin and what you need.We'll chat, assess your skin and create a treatment that's right for you — with time to relax, switch off and feel completely at ease.

Yes. A consultation form helps me understand your skin, health and any relevant allergies or medication, so I can ensure your treatment is safe and suitable.We will complete this together at your first appointment.

Most clients benefit from regular treatments every 4–6 weeks, but there is no one-size-fits-all approach.I'll recommend a treatment rhythm based on your skin, your goals and your lifestyle.

Yes, where I feel it will genuinely benefit your skin.My approach is simple: fewer, better products that work for you. There is never any pressure to purchase

Very little. Simply arrive as you are.Avoid introducing new or intensive skincare immediately before your appointment and let me know about anything you've recently used that may affect your skin.Then it's time to switch off.

Whatever makes you feel comfortable.You'll be professionally draped throughout your treatment, with only the area being worked on uncovered. Your comfort and privacy always come first.

Oak + Glow is a private, appointment-only treatment space in Chaldon, Surrey.Full directions and parking information are sent with your appointment confirmation, and I'm always happy to help if you're unsure where to go.

I completely understand that plans can change. Please give a minimum 48 hours notice if you need to cancel or rearrange.As appointments are reserved especially for you, late cancellations and missed appointments will be subject to the Oak + Glow cancellation policy.

Depending on the treatment you have experienced we are able to apply a treatment makeup, et al, within the treatment room.

If you're unsure about a treatment, your skin or what to book, please get in touch and I'll be happy to help.