top of page

OAK + GLOW Etiquette

7.png

Terms & Conditions

​

Appointments

Your appointment is reserved especially for you. To allow us to offer the appointment to another client, we kindly ask that you give at least 48 hours’ notice if you need to cancel or reschedule.

​

Cancellations & Rescheduling

  • Cancellations or rescheduling requests made 48 hours or more before your appointment can be made without charge.

  • Cancellations or rescheduling requests made within 48 hours of your appointment, or missed appointments, will be charged at 100% of the treatment price.

  • To cancel or reschedule, please contact Oak + Glow by email at hello@oakandglow.co.uk or by telephone on 07725 844384.

​

Late Arrivals

Please arrive promptly for your appointment. If you are running late, please let us know as soon as possible.

Where a late arrival affects the time available for your treatment, Oak + Glow reserves the right to reduce the treatment time accordingly, while the full treatment price will remain payable. This is to ensure that the appointments following yours are not affected.

​

Payment

Payment is due on the day of your appointment.

We accept:

  • Cash

  • Instant payment

  • Bank transfer

​

Shop & Product Purchases

All Oak + Glow product purchases are final sale.

Please check your products carefully at the time of purchase to ensure that you have received the correct items and that they are in good condition.

Returns

We do not accept returns or exchanges for products unless the product is faulty.

If you believe a product is faulty, please contact Oak + Glow as soon as possible and within 7 days of purchase. The faulty product must be returned to Oak + Glow for assessment.

​

Under 16s

Anyone under the age of 16 must be accompanied by a parent or legal guardian when attending Oak + Glow.

​

Contact

If you have any questions regarding these Terms & Conditions, please contact:

Oak + Glow
hello@oakandglow.co.uk
07725 844384

bottom of page